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Frequently Asked Questions
How do I modify an order?
To modify your order (e.g., change product, size, shipping address), please contact us immediately after placing your order.We’ll do our best to make changes before your order is processed. Once the order has entered the shipping phase, modifications are no longer possible.
How do I cancel an order?
To cancel an order, please contact our support team as soon as possible at info@xtreamshop.com or call us at +1 (901) 591-0034.Orders that have already been processed or shipped cannot be canceled. If your order has already shipped, you may be eligible for a return after delivery.
Why is my order delayed?
Order delays can happen due to:
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High demand or stock availability issues
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Shipping carrier delays
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Incorrect or incomplete shipping details
If your order is delayed, we’ll notify you by email or phone. You can also contact us directly for updates.
How do I get a refund?
If you’re not satisfied with your purchase or received a defective item, please contact us within 7 days of receiving your order.
We’ll guide you through the return process, and once the returned item is received and inspected, a refund will be issued to your original payment method.
Note: Refund eligibility may vary based on the product condition and return policy.