RETURNS AND REFUNDS POLICY

We sincerely apologize if your recent purchase didn’t meet your expectations. At Xtreamshop.com, we value your satisfaction and offer a comprehensive Returns and Refunds Policy to ensure your shopping experience remains hassle-free.

Eligibility for Returns and Exchanges

You have the option to request a return or exchange within 14 days from the date your order was delivered. To initiate the process, kindly contact our customer service team with your Order Number and provide the reason for your return or exchange. Upon receiving your request, our dedicated representatives will promptly email you detailed instructions.

Refund Process

Once your returned item is received, inspected, and approved, you can typically expect to receive your refund within 5 business days. If, for any reason, you do not receive your refund within 2 weeks, we recommend contacting your bank for further assistance.

Order Cancellation

a. Pre-shipment Cancellation: If you decide to cancel your order before it is shipped, we will facilitate a full refund with no hassle.

b. Post-shipment Cancellation: Regrettably, we cannot accommodate order cancellation requests once the order has been shipped. In such cases, please proceed with a return request after you’ve received the package.

Fees for Returns of Defective Products (Damages and Issues)

In the event that you receive a defective, damaged, or incorrect item, we kindly request that you inspect your order upon receipt and promptly contact us. We are committed to rectifying any issues promptly. For defective products, we offer a hassle-free return process with complimentary return shipping (no shipping fees) and zero restocking fees.

Fees for Returns Due to Customer Remorse (For Your Responsibility)

If you choose to return a product due to personal preference or remorse, you will be responsible for covering the return shipping costs. Please note that we do not accept returned items that exhibit significant signs of use. We value your satisfaction and aim to make your shopping experience as transparent and fair as possible.

Should you have any questions or require further assistance regarding our Returns and Refunds Policy, please do not hesitate to reach out to our customer service team. Your satisfaction is our priority, and we are here to help make your shopping experience with us exceptional.

Thank you for choosing Xtreamshop.com, where your satisfaction is our commitment.

If you have any question, please contact us at:

Email: info@xtreamshop.com

Phone: +1 (901) 591-0034

Address:8584 Chimneyrock Blvd., Cordova, TN 38016, USA